Projects
Case 1: A Global luxury watch company
The client is a global luxury watch company that only sells in physical stores. Client wanted to build its brand owned e-commerce boutique on the right platforms in its key markets worldwide, step by step.
D.Y.R. Consulting helped client conduct a thorough market research of omnichannel e-commerce worldwide, analyzed current IT & business infrastructure and pain point, analyzed business performance of key markets, and business objectives through e-commerce.
Based on the outcome, D.Y.R. Consulting created customer user journey from online to offline for each luxury watch user behavior Proposed e-commerce roadmap on various platforms and markets via multiple phases, and acquired buy-in of brand management & markets.
Finally D.Y.R. Consulting led the E-commerce roll-out in 68 countries overseeing both IT and business stream, ensured full visibility of project at brand’s headquarter and market management level, and continuously measured KPIs and improve.
D.Y.R. Consulting successfully helped client build their own ecommerce channel in 68 countries, and created 5 millions CHF revenue online within 2 years.
Case 2: A global luxury travel and tourism operator
Client is a global luxury travel and tourism operator that has presence worldwide. Client was launching a new business model through a new holiday concept in China and expected to provide a connected digital experience to their customers combining experience on website, mobile applications, NFC kiosks and connected bracelets.
D.Y.R. Consulting helped clients analyze their key business objectives and current IT & business infrastructure, created connected user journey based on consumer persona and to-be user journey. Then D.Y.R. Consulting proposed three phases of project targeting from essential to enhanced customer experience combining hardware, software and business flows.
D.Y.R. Consulting led design and IT team, worked closely with business teams and delivered project by phases, ensuring full visibility of project at brand’s C-level. D.Y.R. Consulting also helped client source qualified software and hardware provider locally with global standard.
Client’s resorts launched successfully and is planning to open more resorts with the same concept and design.
